Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if your items are found to be faulty or damaged.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can make contact via email at contact@makersupplyco.co.nz. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take detailed photographs of any damaged items and packaging in case of a claim with the courier company and most importantly please keep all packaging for assessment. With out the courier packaging we won't be able to make a claim.

Exceptions
Unfortunately, we do not accept returns for change of mind or on clearance items.

 

Cancelled orders
We reserve the right to charge a 10% restocking fee to cover the labour associated with processing orders. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.