Refund Policy

Faulty, damaged, or incorrect items

We want you to be happy with your purchase. We accept returns for items that are faulty, damaged, or incorrectly supplied.

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order at contact@makersupplyco.co.nz so we can assess the issue and assist you.

Please include your order number and provide detailed photographs of the item and packaging where applicable. Please keep all original packaging, as this may be required when assessing damage claims or courier claims.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without first contacting us and receiving approval may not be accepted.

Where an item is confirmed to be faulty, damaged, or incorrectly supplied, we will work with you to resolve the issue and cover reasonable return shipping costs where applicable.

Change of mind and exclusions

We do not accept returns for change of mind, incorrect selection, or items no longer required.

Due to the nature of our products, we cannot accept returns on vinyl, adhesive products, printable materials, or other consumable craft supplies where the product has been opened, used, cut, or altered.

We do not accept returns on clearance items unless the item is faulty or damaged.

Cancelled orders

Orders can only be cancelled before processing or dispatch.

If an order has already entered processing, we reserve the right to charge a 10% restocking fee to cover the labour and costs associated with preparing and processing the order.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that processing times can vary depending on your bank or payment provider.

Consumer rights

If a product is faulty or does not meet the guarantees required by law, we will work with you to provide an appropriate remedy.